FAQ

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Do I need to provide cleaning materials

We provide cleaning materials for end of tenancy and deep cleans.

For regular weekly cleans, we expect you to provide cleaning materials:

Kitchen cleaner
Bathroom cleaner
Glass cleaner
Floor cleaner
Limescale remover
Mould remover
Oven cleaner (if you picked this service)

and other equipment such as hoover, mop and bucket.

Do you charge for parking or congestion?

If your property is in the congestion charge zone, you will have to pay the fee. Also if you cannot provide a visitor’s parking permit or free space for us too park, you will also have to pay for the parking too.

Will I get the same cleaner each time?

For our regular cleaning service we can provide the same cleaner each time if you prefer and we will provide a replacement if your regular cleaner is unwell or goes on holiday.

How are our cleaners vetted?

We interview cleaners in-person, check their rights to work in the UK, their proof of address and references. Insurance documents are also checked to ensure that they are all covered.

What if I don't like my cleaner?

If you don’t like the first cleaner we sent you, will send you a replacement cleaner until you are happy with it.

How do you ensure that your standards are always upheld?

All of our cleaners already have many years of experience in domestic and/or commercial cleaning.

Prior to them starting their first job with us, we also train each and every one of them intensively and put them through our quality control tests. On their first day with a client we send a supervisor/manager with them to ensure that all work done is completely satisfactory.

We also do spot checks without any notification to ensure the high standards we set are always there.

Furthermore, feedback from our clients is also paramount to help us serve you better. If anything is not quite up to scratch, we will send them back to rectify the issue for free.

Can I book a service over the weekend?

Yes our cleaners work 7 days a week to meet your needs.

What if I need to cancel?

We need at least 24 hours for cancellations or the session would be 100% chargeable.

If you want to cancel your regular weekly/monthly service then please give us 1 weeks notice.

How are payments made?

For regular cleaning: We require Direct Debit or Standing Order to be set up before the first regular cleaning session.

One-off cleaning, end of tenancy cleaning/deep cleaning: We accept major debit / credit cards, PayPal and bank transfers.